Customer Testimonials
I can only rate the service department, but I give them 5 stars. I was on vacation and had to get a tire replaced under warranty and they were able to get me in within a day. It was super easy and Andre was nice to work with. They even hand washed Madge before giving her back to me. If I lived in the area I would definitely come back again.
We were impressed that the dealership’s rep (Matt) acted honorably when a problem arose with the countryman we had just purchased. He took care of it! No argument. Just excellent service. Now on our 3rd mini and counting? Charles and Claudia Cornett
I ordered a Clubman JCW through Cincinnati MINI in July and recently brought it home. Paul Theobold was a fantastic motoring advisor and very helpful throughout the ordering process, fielding my questions and providing timely updates on the car status! While waiting for the car to arrive, I ordered several items (floor mats, keychain, clothing, coffee mugs, etc.) and the team was very helpful in confirming orders and ensuring shipments were well-prepared. It has only been a week with the JCW and it puts a smile on my face every time I look at it. It is worth noting that ...
I just bought my fourth new MINI from Cincinnati MINI! It’s amazing how the technology has changed since buying my first one in 2006! My salesperson was excellent, and everyone there was masked and pleasant. I don’t expect to ever buy anything else!
Amazing sales group made purchasing my new mini so easy
Incredible customer service. Andre has assisted me a couple times now with unfortunate flats and has always gone above and beyond. I also greatly appreciate the COVID measures they are taking. Big thanks to this team.
Bought my third mini...love it. Paul found me exactly what I was looking for and made it an easy process.
My Mini Cooper purchasing experience is on for the record books. The experience was very positive and the focus on me as the a new customer was stellar. Paul is exceptional and very committed to his customers. I love my JCW and very thankful for everyone at Cincinnati Mini!
Paul made my purchasing experience easy! Found me exactly what I was looking for and kept me updated on my vehicle’s status until it arrived. Very pleased! This is my third mini (2 door hard top S this time). Thank you to Alex as well for helping me set up my phone. Jemar made the paperwork smooth. All around positive experience.
Bought my third mini...love it. Paul found me exactly what I was looking for and made it an easy process.
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