Customer Testimonials
We were thoroughly impressed by the dealership as a whole however, I would like to mention Ryan in the service center and Larry the technician who performed the repairs on our car. We recently had to have our 2022 Countryman, “Tillie” repaired and Ryan went above and beyond providing excellent customer service from beginning to end. He kept us updated on repairs, and even provided a courtesy car for our convenience which was a HUGE help since we live in Louisville, Ky. The entire experience could have been stressful and daunting without his attention to detail. I would also like to ...
4th MINI! And customers since 2006. Service department has always treated us well and go see Alex for your next new MINI.
The MINI family is real! From sales to service and everybody between treats us as family! Always cheerful and happy to answer any questions! On the second car with these folks and it won’t be my last!
We are thrilled with our purchase of our new 2024 Clubman (Sir Max). The wait was worth getting exactly the vehicle we wanted. During the entire process, we were treated as family and would STRONGLY recommend Joey and Cincinnati Mini to anyone looking for a Mini. Glad to be part of the Mini family.
Joey was easy to work with. No pressure of any kind. He kept me informed each step of the process.The car arrived sooner than I expected. The quality of the car was beyond my expectations. So fun to drive!
I own a repair shop in Lexington, KY. I dropped my 2006 off for a recall. They offered me a loaner car since I lived so far away. They stayed in contact with me when the part was late and were even able to program the convenience feature to open the top with the key. When I picked up the car, the recall was performed correctly and the key did in fact work the top now. Not only that, the car was washed and vacuumed! The wheels are cleaner than I have ever been able to get them myself! This dealer ...
Good experience
I had a great experience with my recent purchase at The BMW Store. The service was superb. Julian made the whole process seamless. I’m am really happy with my new Mini.
Cincinnati Mini has very friendly and knowledgeable staff who kept me in the loop during the ordering and production process. Would highly recommend for your next motoring purchase!
Great buying experience. Came in only to look at the different models but we bought my new 2024 Mini Cooper in less than 2.5 hours. Alex Kelly was fantastic. Alex was polite, knowledgeable and when he spoke to us he acknowledged both me and my husband. We have walked away (Ready to buy) from dealership in the past because the Sales persons only would acknowledge just one of us. That was not the case with Alex Kelly and the entire Cincinnati Mini dealership they truly made us both feel comfortable. Alex Kelly gave us advice, showed us different options and was not ...
Best car ever!
Decided we wanted to get a Mini convertible for our beach home. Went to Cincinnati Mini and we were very pleased for the following reasons: 1. A large variety of cars to choose 2. Travis, the Mini specialist, was very knowledgable of all aspects of the car. 3. Was able to close the deal without any difficulties. 4. One thing I really liked with the dealership was Noah. Cinci Mini have an associate who spent at least an hour showing us all the bells and whistles in the car and how to use them. I'd still be fumbling around in the car without ...
Everyone has gone above and beyond to make my car buying experience amazing! I will recommend Mini of Cincinnati to anyone I know who is car shopping. They have an amazing team!!!
Absolutely fantastic experience. We had been looking to buy a MINI for some time and Alex was very patient with us as it took us 2 years to finally settle on the model we wanted. We love our MINI and everything went very smoothly from start to finish. We enjoyed working with Cincinnati MINI and would recommend them to anyone looking to buy.
Travis Holley helped my wife pick the car she wanted and handled the entire transaction very professionally.
I absolutely love this dealership. Every employee is so helpful and friendly. The best customer service ever!
We were having difficulty getting the info we needed from our local dealer. On a whim, we decided to reach out to the Cinci Mini. Alex and his team were extremely responsive and genuinely wanted to help regardless of whether or not we ultimately chose to make the 1.5 trip to work with them. Very impressed!
There are no Mini dealers in my state so when our car was totaled and we needed to purchase a new one I found the exact Clubman we wanted online @ Cincinnati MINI. Joey my sales person is knowledgeable and an enthusiastic MINI owner. He helped me get the best price, coordinated deliver to my state. He stayed in contact with me day or night to make sure the car arrived in perfect condition and that I was happy with it. Brittany the sales manager is also a delight to work with and assisted to make sure the financing went quickly ...
We had a great experience at Cincinnati MINI when we purchased our new MINI. Alex Kelly, in new MINI sales, worked with us and was kind, resourceful and responsive. He helped us to find the perfect MINI for us and facilitated a dealer trade to get it. To our happy surprise, we got the MINI within 2-3 days when we expected to wait 1-2 weeks. It was great! We worked with Jemar DeBose in Finance and had a great experience with him. He laid out all options for us clearly and concisely as well as informing us of other "...
We had a great experience at Cincinnati MINI when we purchased our new MINI. Alex Kelly, in new MINI sales, worked with us and was kind, resourceful and responsive. He helped us to find the perfect MINI for us and facilitated a dealer trade to get it. To our happy surprise, we got the MINI within 2-3 days when we expected to wait 1-2 weeks. It was great! We worked with Jemar DeBose in Finance and had a great experience with him. He laid out all options for us clearly and concisely as well as informing us of other "...
Joey Rhodes did a great job of taking care of me. He made sure I received my incentives and was easy to work with. Same for the rest of the staff at Cincinnati MINI. Thanks, John Kurtz
Alex Kelly at Cincinnati Mini was great to work with! He made the process so easy and painless. I love my new Mini!
The Cincinnati Mini Cooper team, including Alex, Noah and everyone else we interacted with, were top-notch in professionalism, friendliness, and knowledge of all things Mini Cooper! We custom designed a Mini Countryman and ordered it for deliver. The process took about 3 months and Alex was very gracious and patient with all our questions, multiple check-ins on status of the mini, etc. Once our new Countryman arrived, the pick-up, financial aspect, and Mini Genius tutorial were spot on and we were on the road quickly.
The rep (Travis) kept the process clean and easy. Have a good walk through of the vehicle in the absence of the vehicle tech expert.
Great experience. Joey Rhodes our salesman was no pressure, knowledgeable and personable. Love my new mini cooper convertible seaside iconic limited edition.
Everyone was very helpful.
Great dealership; very helpful and accommodating; Alex King, our sales rep, was awesome!! Would definitely recommend him!!
Nick Walsh and Kyle Fitzgerald were my service technicians when I recently brought in my 2012 Mini Clubman S. They were very empathetic and patient throughout the process of trying to figure out the issue with my Mini. Thank you for all you help I appreciate it!
Cincinnati mini was awesome , I went there to buy a mini and new what I wanted , Alex and Noah were awesome and made the experience of buying a vehicle painless . Not to mention mini as a company is stellar .
Simple process to receive the vehicle. Excellent review of the vehicle before driving off the dealership.
We had a great experience purchasing our MINI Cooper S from Cincinnati MINI. Alex Kelly was highly supportive throughout the process, responding to any inquiry promptly and in detail. We appreciated his expertise regarding the MINI vehicle we purchased--as well as his knowledge regarding several other vehicles we considered. We needed to turn-in a leased vehicle from another company and were grateful for the advice surrounding this aspect of the purchase, too. We also appreciated Noah's expertise and advocacy for the MINI brand and community. We are really excited to be MINI drivers!
Seriously great service and overall friendly attitude. We purchased our Mini from Alex Kelly who was just fantastic. Great support, he followed up with us throughout the purchasing process and was very patient, helpful, and kind. 10 out of 10 would recommend. We drove all the way from Elizabethtown KY and would recommend you do the same if you are looking to purchase a Mini. Fun fact, when your service is due they will drive out of state to pick up your Mini, then they will leave you a loaner and return your Mini when service is done. (At no cost.) Idk ...
Our Motoring Advisor, Travis Holley made our purchase of a new Cooper S Clubman seamless. Very professional staff. Noah Oglesby upon delivery was especially knowledgeable and quite helpful.
The staff was very knowledgeable and. Engaging in Q&A throughout the sales and delivery process. The Mini Cooper I received greatly exceeded my expectation, much better than the Mini I drove in 1962 as a 14 year old. A great self gift for a 75 year old. The car, the dealer and the staff have made it a super experience for many years to come.
I have been driving a Mini since 2002. I continue to drive one, not only because I enjoy the handling but the service team.
Joey provided amazing customer service and support during the process of ordering car through delivery. Really appreciate all the hard work he and his team put into getting my new MINI. Thank you all.
easy to deal with very helpful, provided what was needed to close the deal and no hassles
Great Experience buying at Cincinnati Mini, this is our third Mini. Very knowledgeable sales team and extremely helpful will all the questions and new car technology.
Joey was extremely helpful and knowledgeable.. I would definitely recommend him to anyone looking to purchase a Mini Cooper.
Great experience buying my first Mini Cooper! Customer service was so friendly, fast at communicating, and made me feel apart of the mini family! I’m loving my new car so far and would highly recommend this dealership!
Recently I contacted Cincinnati MINI about ordering a new car. Joey worked with me to modify a car they already had on order to my specifications and kept in touch while I was waiting for my car to be built and arrive. When I picked up my car, everyone was great and willing to show me all of the features on my new car. Fabulous experience! Thank you all!
Good experience. Wasted no time. These folks know their products. There was zero pressure. I recommend them.
Joey is very knowledgeable and made the whole process inviting and easy. The whole staff is very friendly and willing to help with any questions you may have.
Working with Mini of Cincinnati was very easy. Travis was a pleasure to work and he met all of our needs.
Love this dealership and the workers! Very professional. Highly recommend. I absolutely love my car and plus the treatment that they showed me. Travis, Noah and the rest of the amazing crew now have a customer for life!!
This was a good car purchasing experience. Cincinnati MINI had a good inventory of Cooper S Convertibles, I chose a stunning vehicle on the showroom floor. Once I decided to purchase this car, the transaction went quickly. Little back and forth and haggling and more time wasted as I've experienced at other dealerships.
I am the third owner of a MINI originally purchased at Cincinnati MINI. The car was recently totaled in an accident in Colorado. In the process of settling with insurance, I was looking for a receipt for the JCW Tuning Kit the original owner had installed in 2016. Brittany and the office staff at Cincinnati MINI were able to find the hard copy of the receipt (no longer in the computer system) within a couple hours of my request! Thank you so much for helping me out and going above and beyond!!! You guys are great!
I have had fantastic experiences at Cincinnati Mini. Unlike other car dealerships, there are no pressure and no sleazy sales techniques. Everyone I have worked with is very patient and open to answer all questions. Highly recommend.
I absolutely loved my experience with Cincinnati Mini. I had never purchased a new car before and was really nervous. Joey made sure I didn't feel any pressure and got exactly what I wanted. He was always really quick to make sure I got my questions answered and went the extra mile to make sure I got to test drive an EV before making the final decision. When I went to pick up my car, the whole team was warm and supportive, celebrating with me as I got ready to drive off in my new baby. I highly recommend ...
I had a very great experience, they took care of me and found me the best possible deal. I would ask for Travis Holley - very helpful!
Excellent service
Joey Rhodes was great to work with. No pressure to buy and he spent all the time I needed answering questions.
My experience with Cincinati Mimi, both in the service of my 2020 Mini Countryman and in the purchase of my new 2023 Mini Countryman was a great experience. The staff was professional, efficient and responsive to all my questions.
Alex Kelly was very knowledgeable and easy to work with. He walked me through and kept me informed during the design, build, and shipping process. The entire process took 5 months, but definitely worth the wait. My Mini Cooper is a blast to drive.
Wonderful experience from start to finish getting my new mini countryman!
Terrible, brought the car in(drove it) for a recall on the "ELECTRICAL" power steering pump. Left on a trailer. Was told it seemed to be ELECTRICAL issues. The car hasn't had issues with anything electrical ever. I happen to be an ASE Certified Mechanic and do all my work myself! However, a recall is something I can't do and only the dealer can! The fact it drove there, drove onto the lift had a pump replaced then while it was on the lift it happened to develop a crank no start issue and only half ...
Great experience. BMW store is first class. And big reason is Travis Holley. I have dealt with many auto sales reps in my time, largely chevy. Travis beats all of them. He went out of his way to work with us on the deal, and when we showed up at the dealership to complete financing Travis even had the car detailed on short notice so we would not have to come back again. When I sell my corvette C7 I will call Travis and work with him for my next car.
Alex made the process of purchasing a Mini Cooper really easy. They gave me such a great deal on my trade in I just couldn’t say no!
Had a tremendous car buying experience at Cincinnati Mini. Joey could not have been more helpful and he made the entire process very easy.
About as nice a car buying experience as you can have. Alex was great to work with. Knowledgeable but not pushy. Noah, their product expert was also very helpful. They told us 4 months for delivery and we got it in 3. We live in Louisville and they made it pretty easy on us to get everything done. Hopefully the service plan they have for out of town clients works. I’d buy from them again with no problem.
Alex Kelly was wonderful to work with. I have not had a new car in Many years, and Alex was very helpful. I am excited to drive my New dream car.
Could not ask for a better experience with Cincinnati Mini. We will definitely be returning, great people to work with
My father has bought two vehicles from them and they are so wonderful and helpful. I would recommend to anyone looking for a nice reliable vehicle from a great staff.
Love you guys! Six months ago we moved to AZ, prior to that all our three MINIs we're serviced at Cincinnati MINI. Every time was a FIVE STAR! I want to give a special shout to Brittany, Christina, Andre, and Todd. Thank you guys for being there for us!
Excellent experience at Cincinnati MINI purchasing my new Cooper S Hardtop 2 Door. Joey Rhodes was a great sales person and answered all my questions and got everything setup quickly. The dealer was honest with no markups or other unwanted additions. I would highly recommend it
Joey was very helpful with ordering our mini. He responded to emails, text and phone calls within hours. Great service!
I created the exact MINI I wanted, all from the comfort at home. I don't think I spent more than an hour at the dealership, and Joey Rhodes was fantastic.
I decided to visit Mini Cincinnati after having no luck at other dealerships. The first person I spoke with was Noah. He knew everything about the Mini. Alex came out a few minutes later and introduced himself. They were extremely helpful. They handed me the keys for a test drive. I assume most people that test drive the Mini are instantly sold on the car. I'm glad I went to the dealership and had the pleasure of meeting Alex and Noah. Alex walked me through the steps of my first Mini purchase. It was very easy and comfortable. I ...
I decided to visit Mini Cincinnati after having no luck at other dealerships. The first person I spoke with was Noah. He knew everything about the Mini. Alex came out after a few minutes and introduced himself. They were extremely helpful. They handed me the keys for a test drive. I assume most people that test drive the Mini are instantly sold on the car. I'm glad I went to the dealership and had the pleasure of meeting Alex and Noah. Alex walked me through the steps of my first Mini purchase. It was very easy and comfortable. I ...
Very clean! Joey was knowledgeable and made my buying experience easy and fast. Service is exceptional as well!
I built my electric Mini online and connected with Alex to make it all happen. Alex was very attentive, keeping me in the loop in regards to the production and delivery. I picked up my car last week and Alex educated me about my car and even called me the next day to inquire about my drive home and answer my questions. He is very knowledgeable about Minis and very personable too. It was overall a very positive experience and I absolutely adore my new Mini Cooper SE.
If you're in the market for a new vehicle or a pre owned vehicle, check Cincinnati Mini or The BMW Store out. My wife and I had a great experience with all the team members at both stores especially Julian our sales person when we got our new to us pre owned Mini. Everyone was very friendly and a pleasure to work with. If you or a family are in the market for a vehicle I would recommend purchasing your next vehicle from here.
When I initially inquired about a Countryman, I was surprised to get a quick reply from Joey since it was well past dealership hours. He was upfront about the cars that they had available and when we got there, my wife immediately found the one she wanted to drive home. Smooth process and Joey was great!
My whole experience here was smooth and easy. My boiii Alex Kelly is the best salesman. Very professional and he cares. 10/10 would recommend to buy here.
I found the mini I liked online. Joey Rhodes sent pictures and details , he was quick to meet all of my request including removing stripes. He got everything done and mini delivered to my doorsteps 500 miles away in a matter of days.
Alex was wonderful to deal with! Cincinnati Mini has always been a pleasant experience. Everyone is friendly and willing to help. Highly recommend for all you Mini needs!
We worked with Paul Theobold to get our SE. We've had it for eight months now, and it's a wonderful car. Range has never been an issue, and we get a kick out of showing it off to the neighbors.
Highly recommend Joey Rhodes and the whole team at Cincinnati Mini. Every step of the experience was professional, informative, helpful and low pressure. This dealership ranks up with only one other on the many @ dealerships I have dealt with for a great customer experience. Janet and I thank you!!!!
I had a great experience ordering and purchasing my new mini! Special shout out to Joey Rhoades, who walked me through the entire process.
I have brought my F56 here for service a few times as I bought it from carvana (terrible company btw). Every time I come in I am greeted as soon as I open my door and everyone there is extremely friendly. Advisors are knowledgeable about the cars and have very good communication. I do really enjoy the videos the technicians send me as it ensures they are looking over the entire car each time I take it in. I have another car so I have not needed a loaner but I do like that they offer that! The owners personal ...
Highly recommend Joey Rhodes and the whole team at Cincinnati Mini. Every step of the experience was professional, informative, helpful and low pressure. This dealership ranks up with only one other on the many 😬 dealerships I have dealt with for a great customer experience. Janet and I thank you!!!!
Awesome service team! We come all the way from Louisville to take care of my 2019 JCW and it's worth it! Thank you to all who make our MINI experience as awesome as the car!
I originally stopped in at Cincinnati Mini just to check out the electric mini. I met Alex Kelly and he was a wonderful Salesman! Let me test drive and had a blast driving the electric, but i was still no ready to give up my 2008 Mini!! Alex contacted me after my visit and said if i was ever ready for a new mini to give him a call. Absolutely no sales pressure or gimmicks. It was amazing truly. about a month later, my Mini started having major issues and it was time for a new Mini. I went to meet ...
On our way back home in Detroit from the MTTS, we hit a horrible pothole just outside of Cincinnati. MINI roadside assistance helped get us to Cincinnati MINI. From there, Todd in the service department did a fabulous job of taking care of us and helping us get back on the road as quickly as possible. The salespeople were extremely nice and accommodating too while we were waiting for our tire to be changed. It was an unexpected delay but all the people at Cincinnati MINI made it much more pleasant!
I worked with Alex Kelly when buying my Mini Cooper SE and I couldn't have asked for a better experience. I would recommend him to anyone else looking for a car in Cincinnati.
We had a great experience buying our mini here. Alex Kelly, our MA, and Eric Fender, Finance, both treated us well! We love our MINI and recommend dealing with them for your MINI and/or BMW needs!
The folks here are very helpful and communicative. They made it easy to buy out my lease and get everything set up properly.
Great service with Andre. They even sent me a video of the inspection they did before replacing a couple tires. It was the little extra that I appreciate. I don't live in the area so I'll be sharing that with my normal dealership in Texas.
The folks at Cincinnati Mini were fantastic to work with. Kept me informed every step of the way. Would buy from them again in the future.
Great experience. Very knowledgeable staff. Wasn’t pressured at all during the entire visit. Was kept informed when my car started production, got on the boat for delivery, and it’s final arrival at the dealership. Highly recommend.
Everyone here is knowledgeable about Mini Coopers and the store is very nice and modern. I like how the technician takes a video of your car explaining the work.
The service staff is wonderful, they take good care of my 9 year old MINI. While I was waiting I enjoyed chatting with other owners. And we all learned a lot about MINIs old and new from the friendly product specialist.
I love my new Mini S convertible. It is my 3rd one and I think this is the best ever. It feels like it has much more room and is a smooth ride. I love all the new tech. Cincinnati Mini was terrific.
I recently purchased my 2022 MINI Cooper s from Cincinnati MINI. Joey was my salesman he was a knowledgeable and very friendly to work with. He went the extra mile to get my windows tinted before delivery.
Alex was professional and attentive throughout the entire process. We had to wait for our car due to logistical issues and Alex kept us updated on the status. When we went to pick up the car, the car was ready, and the team was kind and thorough. Great experience!
so far---so fun! all were really helpful in this experience. Keep up the hard work.
Joey was excellent all around, he was even able to work with my husbands stubborn demeanor. Joey was very knowledgeable about our 2022 mini 4 door. I love my new mini and thankful for all of Joeys efforts.
Buying the Mini from Cincinnati Mini was a very positive experience. My sales person, Paul Theobold, was very helpful in helping me pick out the options that I needed/wanted. He never pressured me to get more options than I needed. He did not say he had to talk to his manager when we were talking about price which is a first for me when buying a car. He told me upfront that I would have to wait 5+ months for the vehicle. He kept me informed on the progress of the car being built. I would definitely recommend him if ...
Alex was very helpful, kind, and patient in the process of buying my Mini. Thank you!