Customer Testimonials

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Google May 25, 2024

Very easy process. I was in love when I saw the mini. Joey was very helpful and never thought my questions were silly

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Google May 24, 2024

Alex was very efficient, patient and knowledgeable.

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DealerRater Apr 27, 2024

I am thrilled with my new Mini Countryman! Joey Rhodes was wonderful...so friendly and professional. Jemar in the finance office was great too, and made the whole process go quickly and smoothly. They both went above and beyond to make sure everything went well. I highly recommend Cincinnati Mini.

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Google Apr 26, 2024

Joey and Brittany were amazing to work with!!! Highly recommend them 🙂

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Google Apr 18, 2024

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Google Mar 30, 2024

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Google Mar 24, 2024

Excellent experience with Travis and Cincinnati MINI across the board.

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DealerRater Mar 11, 2024

Thanks so happy with my new Mini! I had great service from Alex Kelly and the whole Mini team!

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DealerRater Mar 8, 2024

Just purchased a new Mini and I could not have had a better advisor than Travis. He dealt kindly and professionally with my "car-buying anxieties" and my many questions. Noah aced the challenge of explaining the bells and whistles of my new car. I know I can rely on both gentlemen for any further Mini needs.

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Google Feb 16, 2024

I made my first car purchase here a little less than a month ago. I was nervous going in, slightly stressed from all the stories I had heard over the years about car salesmen who try to finesse customers in sleek, and not always honest, ways--seemingly in a rush to get them to buy a car and get them out the door--however, luckily, this was not my experience at all!!! Alex Kelly worked with me and allowed my indecisiveness to have room to breathe without trying to force my hand into buying a car I might not love. His customer-first ...

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DealerRater Feb 10, 2024

I have been a customer of Cincinnati Mini for 18 years. Everyone is wonderful! This most recent experience I worked with Alex. He was informative, patient, and worked with me to get exactly what I was looking for. The process was super easy and smooth, all my questions were answered, and the experience was fun. When I took delivery, Noah took me on a tour of the new car and explained all the new things to me.

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Google Feb 9, 2024

Signed everything on line. Stopped in to drop off the check and to pick up the car. Took 15 minutes! Thank you.

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Google Feb 8, 2024

Just recently purchased my first Mini and found Travis to have great communication and people skills. When we stressed that I didn't want to rush the decision, he showed patience and professionalism. Would definitely deal with him again.

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Google Feb 8, 2024

Quick and easy. No pressure. Best part was being able to drive off in a new Mini.

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DealerRater Feb 8, 2024

I just recently purchased my first Mini and had the pleasure of dealing with Travis. He showed great communication & people skills. When we stressed that I was not in a hurry to make my decision, he showed great professionalism by not pushing. Would definitely work with him again.

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Google Feb 7, 2024

Great cars, Great people Great prices. We love the Mini store.

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DealerRater Feb 7, 2024

Nice interior of dealership and keep clean. Everybody that works there is awsome.Thank you Noah for expertise and Alex for your enjoyable conversation. Great car buying experience.

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Google Jan 13, 2024

Joey and Noah were so incredible to work with on the purchase of our new Mini Cooper Countryman “Kermie”. My husband and I walked in cold after having a not so awesome time browsing Mini’s with a used dealer and decided it was best to come straight to the source. The dealership not only has wonderful amenities for you to take advantage of while you browse and consider purchase, but their treatment of their clientele is so warm and welcoming too. We had full trust in the team and vehicle behind this purchase and are so happy. When you ...

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Facebook Jan 12, 2024

Benjah Raphael is legit, reliable and experienced. I finally got to cash out. Easier than I thought. Benjah Raphael is the best trader I can recommended for anyone who have interest and wants to invest and trade with a genuine Forex trader. Email: [email protected] Financial Analyst-Benjah Raphael WhatsApp:+1(636)3481126

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DealerRater Jan 11, 2024

Travis was great! He made the entire process of buying my new care very streamlined, quick, and smooth. He was kind and professional. The only thing I would have liked to see is some enthusiasm from the entire staff. The environment lacked energy. I love my new Mini and will be returning in the future.

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Google Jan 10, 2024

Wonderful and smooth experience. Drove down from Michigan to get a Mini Cooper SE and Travis was wonderful to deal with. Everything was all set when I got into town and I was motoring home in no time. Many thanks.

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Google Dec 30, 2023

Back behind the wheel of a Minu Cooper and I love it! I’m in heaven or as close as I’ll be on this side of life!

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Google Dec 22, 2023

Everyone was very nice and helpful. I love my new car and will recommend you to my friends and family.

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Google Dec 10, 2023

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Google Dec 8, 2023

We had a good experience with Cincinnati Mini and our Motoring Advisor Travis H. We live a 100 miles from the dealership. Getting an appointment for a test drive was simple. We did have to wait 5 weeks for the car to arrive but talking with my friends who recently purchased cars this is not unusual. Most of paperwork was done over the internet rather than the dealership. Our technician, Noah, was quite thorough in explaining our new auto. We were pleased with our new Mini and our buying experience.

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Google Nov 30, 2023

We were thoroughly impressed by the dealership as a whole however, I would like to mention Ryan in the service center and Larry the technician who performed the repairs on our car. We recently had to have our 2022 Countryman, “Tillie” repaired and Ryan went above and beyond providing excellent customer service from beginning to end. He kept us updated on repairs, and even provided a courtesy car for our convenience which was a HUGE help since we live in Louisville, Ky. The entire experience could have been stressful and daunting without his attention to detail. I would also like to ...

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Google Nov 29, 2023

4th MINI! And customers since 2006. Service department has always treated us well and go see Alex for your next new MINI.

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Google Nov 12, 2023

The MINI family is real! From sales to service and everybody between treats us as family! Always cheerful and happy to answer any questions! On the second car with these folks and it won’t be my last!

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DealerRater Nov 9, 2023

We are thrilled with our purchase of our new 2024 Clubman (Sir Max). The wait was worth getting exactly the vehicle we wanted. During the entire process, we were treated as family and would STRONGLY recommend Joey and Cincinnati Mini to anyone looking for a Mini. Glad to be part of the Mini family.

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Google Oct 7, 2023

Joey was easy to work with. No pressure of any kind. He kept me informed each step of the process.The car arrived sooner than I expected. The quality of the car was beyond my expectations. So fun to drive!

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Google Oct 2, 2023

I own a repair shop in Lexington, KY. I dropped my 2006 off for a recall. They offered me a loaner car since I lived so far away. They stayed in contact with me when the part was late and were even able to program the convenience feature to open the top with the key. When I picked up the car, the recall was performed correctly and the key did in fact work the top now. Not only that, the car was washed and vacuumed! The wheels are cleaner than I have ever been able to get them myself! This dealer ...

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Google Oct 1, 2023

Good experience

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Google Sep 30, 2023

I had a great experience with my recent purchase at The BMW Store. The service was superb. Julian made the whole process seamless. I’m am really happy with my new Mini.

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Google Sep 27, 2023

Cincinnati Mini has very friendly and knowledgeable staff who kept me in the loop during the ordering and production process. Would highly recommend for your next motoring purchase!

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DealerRater Sep 25, 2023

Great buying experience. Came in only to look at the different models but we bought my new 2024 Mini Cooper in less than 2.5 hours. Alex Kelly was fantastic. Alex was polite, knowledgeable and when he spoke to us he acknowledged both me and my husband. We have walked away (Ready to buy) from dealership in the past because the Sales persons only would acknowledge just one of us. That was not the case with Alex Kelly and the entire Cincinnati Mini dealership they truly made us both feel comfortable. Alex Kelly gave us advice, showed us different options and was not ...

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Google Sep 20, 2023

Best car ever!

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Google Sep 20, 2023

Decided we wanted to get a Mini convertible for our beach home. Went to Cincinnati Mini and we were very pleased for the following reasons: 1. A large variety of cars to choose 2. Travis, the Mini specialist, was very knowledgable of all aspects of the car. 3. Was able to close the deal without any difficulties. 4. One thing I really liked with the dealership was Noah. Cinci Mini have an associate who spent at least an hour showing us all the bells and whistles in the car and how to use them. I'd still be fumbling around in the car without ...

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Google Sep 12, 2023

Everyone has gone above and beyond to make my car buying experience amazing! I will recommend Mini of Cincinnati to anyone I know who is car shopping. They have an amazing team!!!

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Google Sep 8, 2023

Absolutely fantastic experience. We had been looking to buy a MINI for some time and Alex was very patient with us as it took us 2 years to finally settle on the model we wanted. We love our MINI and everything went very smoothly from start to finish. We enjoyed working with Cincinnati MINI and would recommend them to anyone looking to buy.

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Google Sep 7, 2023

Travis Holley helped my wife pick the car she wanted and handled the entire transaction very professionally.

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Google Sep 7, 2023

I absolutely love this dealership. Every employee is so helpful and friendly. The best customer service ever!

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Google Aug 22, 2023

We were having difficulty getting the info we needed from our local dealer. On a whim, we decided to reach out to the Cinci Mini. Alex and his team were extremely responsive and genuinely wanted to help regardless of whether or not we ultimately chose to make the 1.5 trip to work with them. Very impressed!

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Google Aug 14, 2023

There are no Mini dealers in my state so when our car was totaled and we needed to purchase a new one I found the exact Clubman we wanted online @ Cincinnati MINI. Joey my sales person is knowledgeable and an enthusiastic MINI owner. He helped me get the best price, coordinated deliver to my state. He stayed in contact with me day or night to make sure the car arrived in perfect condition and that I was happy with it. Brittany the sales manager is also a delight to work with and assisted to make sure the financing went quickly ...

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Google Aug 9, 2023

We had a great experience at Cincinnati MINI when we purchased our new MINI. Alex Kelly, in new MINI sales, worked with us and was kind, resourceful and responsive. He helped us to find the perfect MINI for us and facilitated a dealer trade to get it. To our happy surprise, we got the MINI within 2-3 days when we expected to wait 1-2 weeks. It was great! We worked with Jemar DeBose in Finance and had a great experience with him. He laid out all options for us clearly and concisely as well as informing us of other "...

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DealerRater Aug 9, 2023

We had a great experience at Cincinnati MINI when we purchased our new MINI. Alex Kelly, in new MINI sales, worked with us and was kind, resourceful and responsive. He helped us to find the perfect MINI for us and facilitated a dealer trade to get it. To our happy surprise, we got the MINI within 2-3 days when we expected to wait 1-2 weeks. It was great! We worked with Jemar DeBose in Finance and had a great experience with him. He laid out all options for us clearly and concisely as well as informing us of other "...

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Google Aug 3, 2023

Joey Rhodes did a great job of taking care of me. He made sure I received my incentives and was easy to work with. Same for the rest of the staff at Cincinnati MINI. Thanks, John Kurtz

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Google Jul 28, 2023

Alex Kelly at Cincinnati Mini was great to work with! He made the process so easy and painless. I love my new Mini!

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Google Jul 26, 2023

The Cincinnati Mini Cooper team, including Alex, Noah and everyone else we interacted with, were top-notch in professionalism, friendliness, and knowledge of all things Mini Cooper! We custom designed a Mini Countryman and ordered it for deliver. The process took about 3 months and Alex was very gracious and patient with all our questions, multiple check-ins on status of the mini, etc. Once our new Countryman arrived, the pick-up, financial aspect, and Mini Genius tutorial were spot on and we were on the road quickly.

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DealerRater Jul 25, 2023

The rep (Travis) kept the process clean and easy. Have a good walk through of the vehicle in the absence of the vehicle tech expert.

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Google Jul 25, 2023

Great experience. Joey Rhodes our salesman was no pressure, knowledgeable and personable. Love my new mini cooper convertible seaside iconic limited edition.

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Google Jul 24, 2023

Everyone was very helpful.

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DealerRater Jul 22, 2023

Great dealership; very helpful and accommodating; Alex King, our sales rep, was awesome!! Would definitely recommend him!!

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Google Jul 20, 2023

Cincinnati mini was awesome , I went there to buy a mini and new what I wanted , Alex and Noah were awesome and made the experience of buying a vehicle painless . Not to mention mini as a company is stellar .

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DealerRater Jul 18, 2023

Simple process to receive the vehicle. Excellent review of the vehicle before driving off the dealership.

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Google Jul 18, 2023

We had a great experience purchasing our MINI Cooper S from Cincinnati MINI. Alex Kelly was highly supportive throughout the process, responding to any inquiry promptly and in detail. We appreciated his expertise regarding the MINI vehicle we purchased--as well as his knowledge regarding several other vehicles we considered. We needed to turn-in a leased vehicle from another company and were grateful for the advice surrounding this aspect of the purchase, too. We also appreciated Noah's expertise and advocacy for the MINI brand and community. We are really excited to be MINI drivers!

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Google Jul 14, 2023

Seriously great service and overall friendly attitude. We purchased our Mini from Alex Kelly who was just fantastic. Great support, he followed up with us throughout the purchasing process and was very patient, helpful, and kind. 10 out of 10 would recommend. We drove all the way from Elizabethtown KY and would recommend you do the same if you are looking to purchase a Mini. Fun fact, when your service is due they will drive out of state to pick up your Mini, then they will leave you a loaner and return your Mini when service is done. (At no cost.) Idk ...

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DealerRater Jul 13, 2023

Our Motoring Advisor, Travis Holley made our purchase of a new Cooper S Clubman seamless. Very professional staff. Noah Oglesby upon delivery was especially knowledgeable and quite helpful.

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DealerRater Jul 11, 2023

The staff was very knowledgeable and. Engaging in Q&A throughout the sales and delivery process. The Mini Cooper I received greatly exceeded my expectation, much better than the Mini I drove in 1962 as a 14 year old. A great self gift for a 75 year old. The car, the dealer and the staff have made it a super experience for many years to come.

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Google Jul 7, 2023

I have been driving a Mini since 2002. I continue to drive one, not only because I enjoy the handling but the service team.

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Google Jun 30, 2023

Joey provided amazing customer service and support during the process of ordering car through delivery. Really appreciate all the hard work he and his team put into getting my new MINI. Thank you all.

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DealerRater Jun 28, 2023

easy to deal with very helpful, provided what was needed to close the deal and no hassles

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DealerRater Jun 27, 2023

Great Experience buying at Cincinnati Mini, this is our third Mini. Very knowledgeable sales team and extremely helpful will all the questions and new car technology.

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Google May 27, 2023

Joey was extremely helpful and knowledgeable.. I would definitely recommend him to anyone looking to purchase a Mini Cooper.

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DealerRater May 16, 2023

Great experience buying my first Mini Cooper! Customer service was so friendly, fast at communicating, and made me feel apart of the mini family! I’m loving my new car so far and would highly recommend this dealership!

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Google May 4, 2023

Recently I contacted Cincinnati MINI about ordering a new car. Joey worked with me to modify a car they already had on order to my specifications and kept in touch while I was waiting for my car to be built and arrive. When I picked up my car, everyone was great and willing to show me all of the features on my new car. Fabulous experience! Thank you all!

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DealerRater May 2, 2023

Good experience. Wasted no time. These folks know their products. There was zero pressure. I recommend them.

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Google Apr 30, 2023

Joey is very knowledgeable and made the whole process inviting and easy. The whole staff is very friendly and willing to help with any questions you may have.

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DealerRater Apr 17, 2023

Working with Mini of Cincinnati was very easy. Travis was a pleasure to work and he met all of our needs.

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DealerRater Apr 6, 2023

Love this dealership and the workers! Very professional. Highly recommend. I absolutely love my car and plus the treatment that they showed me. Travis, Noah and the rest of the amazing crew now have a customer for life!!

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DealerRater Apr 5, 2023

This was a good car purchasing experience. Cincinnati MINI had a good inventory of Cooper S Convertibles, I chose a stunning vehicle on the showroom floor. Once I decided to purchase this car, the transaction went quickly. Little back and forth and haggling and more time wasted as I've experienced at other dealerships.

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Google Mar 28, 2023

I am the third owner of a MINI originally purchased at Cincinnati MINI. The car was recently totaled in an accident in Colorado. In the process of settling with insurance, I was looking for a receipt for the JCW Tuning Kit the original owner had installed in 2016. Brittany and the office staff at Cincinnati MINI were able to find the hard copy of the receipt (no longer in the computer system) within a couple hours of my request! Thank you so much for helping me out and going above and beyond!!! You guys are great!

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Google Mar 25, 2023

I have had fantastic experiences at Cincinnati Mini. Unlike other car dealerships, there are no pressure and no sleazy sales techniques. Everyone I have worked with is very patient and open to answer all questions. Highly recommend.

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Google Mar 23, 2023

I absolutely loved my experience with Cincinnati Mini. I had never purchased a new car before and was really nervous. Joey made sure I didn't feel any pressure and got exactly what I wanted. He was always really quick to make sure I got my questions answered and went the extra mile to make sure I got to test drive an EV before making the final decision. When I went to pick up my car, the whole team was warm and supportive, celebrating with me as I got ready to drive off in my new baby. I highly recommend ...

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Google Feb 3, 2023

I had a very great experience, they took care of me and found me the best possible deal. I would ask for Travis Holley - very helpful!

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Google Feb 3, 2023

Excellent service

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Google Jan 28, 2023

Joey Rhodes was great to work with. No pressure to buy and he spent all the time I needed answering questions.

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Google Jan 18, 2023

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Google Jan 11, 2023

My experience with Cincinati Mimi, both in the service of my 2020 Mini Countryman and in the purchase of my new 2023 Mini Countryman was a great experience. The staff was professional, efficient and responsive to all my questions.

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Google Jan 8, 2023

Alex Kelly was very knowledgeable and easy to work with. He walked me through and kept me informed during the design, build, and shipping process. The entire process took 5 months, but definitely worth the wait. My Mini Cooper is a blast to drive.

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Google Dec 27, 2022

Wonderful experience from start to finish getting my new mini countryman!

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Facebook Dec 20, 2022

Terrible, brought the car in(drove it) for a recall on the "ELECTRICAL" power steering pump. Left on a trailer. Was told it seemed to be ELECTRICAL issues. The car hasn't had issues with anything electrical ever. I happen to be an ASE Certified Mechanic and do all my work myself! However, a recall is something I can't do and only the dealer can! The fact it drove there, drove onto the lift had a pump replaced then while it was on the lift it happened to develop a crank no start issue and only half ...

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DealerRater Dec 14, 2022

Great experience. BMW store is first class. And big reason is Travis Holley. I have dealt with many auto sales reps in my time, largely chevy. Travis beats all of them. He went out of his way to work with us on the deal, and when we showed up at the dealership to complete financing Travis even had the car detailed on short notice so we would not have to come back again. When I sell my corvette C7 I will call Travis and work with him for my next car.  

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Google Nov 26, 2022

Alex made the process of purchasing a Mini Cooper really easy. They gave me such a great deal on my trade in I just couldn’t say no!

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Google Nov 21, 2022

Had a tremendous car buying experience at Cincinnati Mini. Joey could not have been more helpful and he made the entire process very easy.

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Google Nov 5, 2022

About as nice a car buying experience as you can have. Alex was great to work with. Knowledgeable but not pushy. Noah, their product expert was also very helpful. They told us 4 months for delivery and we got it in 3. We live in Louisville and they made it pretty easy on us to get everything done. Hopefully the service plan they have for out of town clients works. I’d buy from them again with no problem.

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Google Oct 31, 2022

Alex Kelly was wonderful to work with. I have not had a new car in Many years, and Alex was very helpful. I am excited to drive my New dream car.

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Google Oct 29, 2022

Could not ask for a better experience with Cincinnati Mini. We will definitely be returning, great people to work with

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Google Oct 26, 2022

My father has bought two vehicles from them and they are so wonderful and helpful. I would recommend to anyone looking for a nice reliable vehicle from a great staff.

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DealerRater Oct 14, 2022

Love you guys! Six months ago we moved to AZ, prior to that all our three MINIs we're serviced at Cincinnati MINI. Every time was a FIVE STAR! I want to give a special shout to Brittany, Christina, Andre, and Todd. Thank you guys for being there for us!

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DealerRater Oct 11, 2022

Excellent experience at Cincinnati MINI purchasing my new Cooper S Hardtop 2 Door. Joey Rhodes was a great sales person and answered all my questions and got everything setup quickly. The dealer was honest with no markups or other unwanted additions. I would highly recommend it

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DealerRater Oct 8, 2022

Joey was very helpful with ordering our mini. He responded to emails, text and phone calls within hours. Great service!

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DealerRater Oct 4, 2022

I created the exact MINI I wanted, all from the comfort at home. I don't think I spent more than an hour at the dealership, and Joey Rhodes was fantastic.

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Google Sep 30, 2022

I decided to visit Mini Cincinnati after having no luck at other dealerships. The first person I spoke with was Noah. He knew everything about the Mini. Alex came out a few minutes later and introduced himself. They were extremely helpful. They handed me the keys for a test drive. I assume most people that test drive the Mini are instantly sold on the car. I'm glad I went to the dealership and had the pleasure of meeting Alex and Noah. Alex walked me through the steps of my first Mini purchase. It was very easy and comfortable. I ...

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DealerRater Sep 29, 2022

I decided to visit Mini Cincinnati after having no luck at other dealerships. The first person I spoke with was Noah. He knew everything about the Mini. Alex came out after a few minutes and introduced himself. They were extremely helpful. They handed me the keys for a test drive. I assume most people that test drive the Mini are instantly sold on the car. I'm glad I went to the dealership and had the pleasure of meeting Alex and Noah. Alex walked me through the steps of my first Mini purchase. It was very easy and comfortable. I ...

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DealerRater Sep 24, 2022

Very clean! Joey was knowledgeable and made my buying experience easy and fast. Service is exceptional as well!

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DealerRater Sep 22, 2022

I built my electric Mini online and connected with Alex to make it all happen. Alex was very attentive, keeping me in the loop in regards to the production and delivery. I picked up my car last week and Alex educated me about my car and even called me the next day to inquire about my drive home and answer my questions. He is very knowledgeable about Minis and very personable too. It was overall a very positive experience and I absolutely adore my new Mini Cooper SE.

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Google Sep 10, 2022

If you're in the market for a new vehicle or a pre owned vehicle, check Cincinnati Mini or The BMW Store out. My wife and I had a great experience with all the team members at both stores especially Julian our sales person when we got our new to us pre owned Mini. Everyone was very friendly and a pleasure to work with. If you or a family are in the market for a vehicle I would recommend purchasing your next vehicle from here.

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DealerRater Sep 8, 2022

When I initially inquired about a Countryman, I was surprised to get a quick reply from Joey since it was well past dealership hours. He was upfront about the cars that they had available and when we got there, my wife immediately found the one she wanted to drive home. Smooth process and Joey was great!

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Google Sep 8, 2022

My whole experience here was smooth and easy. My boiii Alex Kelly is the best salesman. Very professional and he cares. 10/10 would recommend to buy here.

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DealerRater Sep 7, 2022

I found the mini I liked online. Joey Rhodes sent pictures and details , he was quick to meet all of my request including removing stripes. He got everything done and mini delivered to my doorsteps 500 miles away in a matter of days.

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