Customer Testimonials
I am the third owner of a MINI originally purchased at Cincinnati MINI. The car was recently totaled in an accident in Colorado. In the process of settling with insurance, I was looking for a receipt for the JCW Tuning Kit the original owner had installed in 2016. Brittany and the office staff at Cincinnati MINI were able to find the hard copy of the receipt (no longer in the computer system) within a couple hours of my request! Thank you so much for helping me out and going above and beyond!!! You guys are great!
I have had fantastic experiences at Cincinnati Mini. Unlike other car dealerships, there are no pressure and no sleazy sales techniques. Everyone I have worked with is very patient and open to answer all questions. Highly recommend.
I absolutely loved my experience with Cincinnati Mini. I had never purchased a new car before and was really nervous. Joey made sure I didn't feel any pressure and got exactly what I wanted. He was always really quick to make sure I got my questions answered and went the extra mile to make sure I got to test drive an EV before making the final decision. When I went to pick up my car, the whole team was warm and supportive, celebrating with me as I got ready to drive off in my new baby. I highly recommend ...
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I had a very great experience, they took care of me and found me the best possible deal. I would ask for Travis Holley - very helpful!
Excellent service
Joey Rhodes was great to work with. No pressure to buy and he spent all the time I needed answering questions.
My experience with Cincinati Mimi, both in the service of my 2020 Mini Countryman and in the purchase of my new 2023 Mini Countryman was a great experience. The staff was professional, efficient and responsive to all my questions.
Alex Kelly was very knowledgeable and easy to work with. He walked me through and kept me informed during the design, build, and shipping process. The entire process took 5 months, but definitely worth the wait. My Mini Cooper is a blast to drive.
Wonderful experience from start to finish getting my new mini countryman!
Terrible, brought the car in(drove it) for a recall on the "ELECTRICAL" power steering pump. Left on a trailer. Was told it seemed to be ELECTRICAL issues. The car hasn't had issues with anything electrical ever. I happen to be an ASE Certified Mechanic and do all my work myself! However, a recall is something I can't do and only the dealer can! The fact it drove there, drove onto the lift had a pump replaced then while it was on the lift it happened to develop a crank no start issue and only half ...
Great experience. BMW store is first class. And big reason is Travis Holley. I have dealt with many auto sales reps in my time, largely chevy. Travis beats all of them. He went out of his way to work with us on the deal, and when we showed up at the dealership to complete financing Travis even had the car detailed on short notice so we would not have to come back again. When I sell my corvette C7 I will call Travis and work with him for my next car.
Alex made the process of purchasing a Mini Cooper really easy. They gave me such a great deal on my trade in I just couldn’t say no!
Had a tremendous car buying experience at Cincinnati Mini. Joey could not have been more helpful and he made the entire process very easy.
About as nice a car buying experience as you can have. Alex was great to work with. Knowledgeable but not pushy. Noah, their product expert was also very helpful. They told us 4 months for delivery and we got it in 3. We live in Louisville and they made it pretty easy on us to get everything done. Hopefully the service plan they have for out of town clients works. I’d buy from them again with no problem.
Alex Kelly was wonderful to work with. I have not had a new car in Many years, and Alex was very helpful. I am excited to drive my New dream car.
Could not ask for a better experience with Cincinnati Mini. We will definitely be returning, great people to work with
My father has bought two vehicles from them and they are so wonderful and helpful. I would recommend to anyone looking for a nice reliable vehicle from a great staff.
Love you guys! Six months ago we moved to AZ, prior to that all our three MINIs we're serviced at Cincinnati MINI. Every time was a FIVE STAR! I want to give a special shout to Brittany, Christina, Andre, and Todd. Thank you guys for being there for us!
Excellent experience at Cincinnati MINI purchasing my new Cooper S Hardtop 2 Door. Joey Rhodes was a great sales person and answered all my questions and got everything setup quickly. The dealer was honest with no markups or other unwanted additions. I would highly recommend it
Joey was very helpful with ordering our mini. He responded to emails, text and phone calls within hours. Great service!
I created the exact MINI I wanted, all from the comfort at home. I don't think I spent more than an hour at the dealership, and Joey Rhodes was fantastic.
I decided to visit Mini Cincinnati after having no luck at other dealerships. The first person I spoke with was Noah. He knew everything about the Mini. Alex came out a few minutes later and introduced himself. They were extremely helpful. They handed me the keys for a test drive. I assume most people that test drive the Mini are instantly sold on the car. I'm glad I went to the dealership and had the pleasure of meeting Alex and Noah. Alex walked me through the steps of my first Mini purchase. It was very easy and comfortable. I ...
I decided to visit Mini Cincinnati after having no luck at other dealerships. The first person I spoke with was Noah. He knew everything about the Mini. Alex came out after a few minutes and introduced himself. They were extremely helpful. They handed me the keys for a test drive. I assume most people that test drive the Mini are instantly sold on the car. I'm glad I went to the dealership and had the pleasure of meeting Alex and Noah. Alex walked me through the steps of my first Mini purchase. It was very easy and comfortable. I ...
Very clean! Joey was knowledgeable and made my buying experience easy and fast. Service is exceptional as well!
I built my electric Mini online and connected with Alex to make it all happen. Alex was very attentive, keeping me in the loop in regards to the production and delivery. I picked up my car last week and Alex educated me about my car and even called me the next day to inquire about my drive home and answer my questions. He is very knowledgeable about Minis and very personable too. It was overall a very positive experience and I absolutely adore my new Mini Cooper SE.
If you're in the market for a new vehicle or a pre owned vehicle, check Cincinnati Mini or The BMW Store out. My wife and I had a great experience with all the team members at both stores especially Julian our sales person when we got our new to us pre owned Mini. Everyone was very friendly and a pleasure to work with. If you or a family are in the market for a vehicle I would recommend purchasing your next vehicle from here.
When I initially inquired about a Countryman, I was surprised to get a quick reply from Joey since it was well past dealership hours. He was upfront about the cars that they had available and when we got there, my wife immediately found the one she wanted to drive home. Smooth process and Joey was great!
My whole experience here was smooth and easy. My boiii Alex Kelly is the best salesman. Very professional and he cares. 10/10 would recommend to buy here.
I found the mini I liked online. Joey Rhodes sent pictures and details , he was quick to meet all of my request including removing stripes. He got everything done and mini delivered to my doorsteps 500 miles away in a matter of days.
Alex was wonderful to deal with! Cincinnati Mini has always been a pleasant experience. Everyone is friendly and willing to help. Highly recommend for all you Mini needs!
We worked with Paul Theobold to get our SE. We've had it for eight months now, and it's a wonderful car. Range has never been an issue, and we get a kick out of showing it off to the neighbors.
Highly recommend Joey Rhodes and the whole team at Cincinnati Mini. Every step of the experience was professional, informative, helpful and low pressure. This dealership ranks up with only one other on the many @ dealerships I have dealt with for a great customer experience. Janet and I thank you!!!!
I had a great experience ordering and purchasing my new mini! Special shout out to Joey Rhoades, who walked me through the entire process.
I have brought my F56 here for service a few times as I bought it from carvana (terrible company btw). Every time I come in I am greeted as soon as I open my door and everyone there is extremely friendly. Advisors are knowledgeable about the cars and have very good communication. I do really enjoy the videos the technicians send me as it ensures they are looking over the entire car each time I take it in. I have another car so I have not needed a loaner but I do like that they offer that! The owners personal ...
Highly recommend Joey Rhodes and the whole team at Cincinnati Mini. Every step of the experience was professional, informative, helpful and low pressure. This dealership ranks up with only one other on the many 😬 dealerships I have dealt with for a great customer experience. Janet and I thank you!!!!
Awesome service team! We come all the way from Louisville to take care of my 2019 JCW and it's worth it! Thank you to all who make our MINI experience as awesome as the car!
I originally stopped in at Cincinnati Mini just to check out the electric mini. I met Alex Kelly and he was a wonderful Salesman! Let me test drive and had a blast driving the electric, but i was still no ready to give up my 2008 Mini!! Alex contacted me after my visit and said if i was ever ready for a new mini to give him a call. Absolutely no sales pressure or gimmicks. It was amazing truly. about a month later, my Mini started having major issues and it was time for a new Mini. I went to meet ...
On our way back home in Detroit from the MTTS, we hit a horrible pothole just outside of Cincinnati. MINI roadside assistance helped get us to Cincinnati MINI. From there, Todd in the service department did a fabulous job of taking care of us and helping us get back on the road as quickly as possible. The salespeople were extremely nice and accommodating too while we were waiting for our tire to be changed. It was an unexpected delay but all the people at Cincinnati MINI made it much more pleasant!
I worked with Alex Kelly when buying my Mini Cooper SE and I couldn't have asked for a better experience. I would recommend him to anyone else looking for a car in Cincinnati.
We had a great experience buying our mini here. Alex Kelly, our MA, and Eric Fender, Finance, both treated us well! We love our MINI and recommend dealing with them for your MINI and/or BMW needs!
The folks here are very helpful and communicative. They made it easy to buy out my lease and get everything set up properly.
Great service with Andre. They even sent me a video of the inspection they did before replacing a couple tires. It was the little extra that I appreciate. I don't live in the area so I'll be sharing that with my normal dealership in Texas.
The folks at Cincinnati Mini were fantastic to work with. Kept me informed every step of the way. Would buy from them again in the future.
Great experience. Very knowledgeable staff. Wasn’t pressured at all during the entire visit. Was kept informed when my car started production, got on the boat for delivery, and it’s final arrival at the dealership. Highly recommend.
Everyone here is knowledgeable about Mini Coopers and the store is very nice and modern. I like how the technician takes a video of your car explaining the work.
The service staff is wonderful, they take good care of my 9 year old MINI. While I was waiting I enjoyed chatting with other owners. And we all learned a lot about MINIs old and new from the friendly product specialist.
I love my new Mini S convertible. It is my 3rd one and I think this is the best ever. It feels like it has much more room and is a smooth ride. I love all the new tech. Cincinnati Mini was terrific.
I recently purchased my 2022 MINI Cooper s from Cincinnati MINI. Joey was my salesman he was a knowledgeable and very friendly to work with. He went the extra mile to get my windows tinted before delivery.
Alex was professional and attentive throughout the entire process. We had to wait for our car due to logistical issues and Alex kept us updated on the status. When we went to pick up the car, the car was ready, and the team was kind and thorough. Great experience!
so far---so fun! all were really helpful in this experience. Keep up the hard work.
Joey was excellent all around, he was even able to work with my husbands stubborn demeanor. Joey was very knowledgeable about our 2022 mini 4 door. I love my new mini and thankful for all of Joeys efforts.
Buying the Mini from Cincinnati Mini was a very positive experience. My sales person, Paul Theobold, was very helpful in helping me pick out the options that I needed/wanted. He never pressured me to get more options than I needed. He did not say he had to talk to his manager when we were talking about price which is a first for me when buying a car. He told me upfront that I would have to wait 5+ months for the vehicle. He kept me informed on the progress of the car being built. I would definitely recommend him if ...
Alex was very helpful, kind, and patient in the process of buying my Mini. Thank you!
My husband and I fell in love with a used Mini Cooper Countryman on sight. Alex Kelly explained all about the vehicle and we were further sold and ordered a brand new Countryman. It took a while to receive the vehicle as it had to be manufactured overseas but Alex regularly kept us updated as to the status. We picked it up a couple of weeks ago and it is all that we thought it would be. Alex is still providing excellent customer service by answering any questions we may have. We are completely satisfied.
Overall, a good experience, had a few issues with outside financing being able to connect with their finance dept to get the financing complete, so it took four days to get that complete. Paul Theobold was very helpful, and met our needs. Beyond that, it was a good experience.
I recently purchased a Mini Cooper SE from Cincinnati Mini. Alex Kelly did an excellent job helping me with my order, keeping me updated during the build and shipping process, and made delivery a breeze. I was very happy be given a chance to review my extended warranty options before taking delivery. Definitely made for a smooth process.
Excellent service throughout the sales process. I was very happy with my entire experience. I would definitely recommend.
I've had nothing but excellent service from everyone I've dealt with at Cincinnati MINI. I was lucky enough to be able to test drive the MINI Cooper SE all electric vehicle and was immediately sold. Paul Theobold great followup during the build process and since taking delivery he has been more than patient as I the various systems in the MINI. Paul has also been very helpful in working to resolve an issue with the MINI connect app. I've read in MINI forums where the MA hasn't been helpful with this issue, my experience has been ...
I've had nothing but excellent service from everyone I've dealt with at Cincinnati MINI. I was lucky enough to be able to test drive the MINI Cooper SE all electric vehicle and was immediately sold. Paul Theobold great followup during the build process and since taking delivery he has been more than patient as I the various systems in the MINI. Paul has also been very helpful in working to resolve an issue with the MINI connect app. Purchasing my first MINI from Cincinnati MINI has been a great experience. I'd highly recommend Paul and the rest ...
I went there to buy a preowned Mini, ended up ordering a new one, the right choice
Cincinatti MINI and Paul Theobold were great to work with on my ordered MINI Cooper SE electric coupe. Great experience and a great car. Thanks for all of your help.
Joey was great to work with when I was ordering my new car. He made sure the car buying process was easy and no pressure. He kept me informed as I was waiting for the build, shipping, and delivery. And he spent so much time going over all the new controls and features. This is the 2nd Mini I bought from Cincinnati Mini and by far the best experience. The other sales guys were also very helpful if Joey wasn’t available. All in all, it was a great car buying experience.
Cincinnati Mini did a great job helping me out with a new Mini SE. It was straightforward, honest, low pressure, and a great introduction to a really fun car! Alex walked me through the whole ordering process and kept me updated while I waited for the car to arrive. Joey helped out for the initial test drive. The final pickup was smooth and easy, with no surprises.
Julian Lambert is an exceptionally wonderful Pre-Owned Client Advisor! He has helped us throughout our years owning our Mini Coopers. This year he helped us find my “new to me” car! I love my Clubman!! As always the service was great and the people really care about us and our Mini Cooper.
I recently leased my new Mini Cooper S for Mini in Cincinnati and I will just say that from the first call to the dealership and initial conversation with Joey, to closing the deal and doing the financing with Jamar experience has absolutely amazing! Proactive, honest, informative, welcoming, and respectful are just a few tag words that pop my mind when it comes to the Mini team in Cincinnati. Even though the car was late due to the transportation problem Joey and the team were on top of it giving me updates and keeping me honest. As a Mini driver ...
awesome place, super nice people. I liked the dealership so much I got a job there
Very friendly staff. Mat Swartz, our salesperson was great to work with. ⭐️⭐️⭐️⭐️⭐️
The personnel at Cincinnati Mini are all knowledgeable, kind, helpful and fun. I have waited years for Mini to bring the SE to us. I am now a proud owner of an ELECTRIC MINI!! The SE is an amazing car!! This is my second mini and so love the drive. It makes me smile. Special thanks to Brittany and Todd for their over the top help in getting me my new Mini SE. A big thank you to all at Cininnati Mini.
We worked with John Beam, he was wonderful and even had our car shipped to Pennsylvania so we didn’t have to drive to Ohio which made our experience great
My first MINI 😍
Paul is very knowledgeable and honest about the product he's selling. When I had questions, he answered them promptly. He's a very funny person, and I enjoyed our time together. I hope he can join you on your journey to your next car! You won't regret it!!!
Very friendly and informative staff
I’d known I wanted a Mini Convertible for at least ten years. Alex was so helpful in guiding me through the options I wanted. Jemar sent me information that I needed to complete the purchase in a timely manner. They even delivered the car to my home in Kentucky! Alex spent time showing me how the various controls worked and was very patient. I’ve been having a blast driving my new car and would recommend the Mini team in Cincinnati very highly.
I do not write reviews often but this 5 star review is well deserved. We recently purchased a MINI through the Cincinnati dealership and Matt Harless. Over many years we have purchased a multitude of vehicles, some of which for what we paid for one we could have bought multiple MINI's. Hands down though, and without exaggeration, the best service we have ever received is from Matt and the Cincinnati MINI team. From the initial sale through a few return visits, the entire experience has been professional and enjoyable. This is type of service which keep customers loyal and which ...
It was time for a new mini to replace our 2016 hardtop. Being from Cleveland, only have one local dealer and they did not have any selection of desired cars nor were they willing to work with us. Using the internet we found Cincinnati MINI had a car we were interested in. A unique sales experience since we wanted to have a least an agreed to rough idea of our trade in value as well as the availibility and price of a new car, before driving 3.5 hours. Through an internet inquiry we were connected with Paul Theobold - sales, who via ...
Absolutely love everything about my Mini experience. Everyone was kind, helpful and professional, as well as very knowledgeable. The Mini is a fantastic car.. love it.
This is my 3rd mini and the second time we have been with Cinci dealership. From start to finish everything was seamless. Many thanks to Alex and the entire team! C. Burns Louisville
This was the easiest experience I have ever had purchasing a vehicle. Will recommend and will hopefully be back for future purchases!
For background, second mini hardtop purchase for us, a S (sport) model this time. Did a lot of research on internet and hard to travel 3.5 hours to this dealer since nothing available locally. Cincinnati Mini along with Paul Theobold did a great job working with us on a trade in and price range via the phone and internet so we had some assurance our 3.5 hour trip wouldn't leave us empty handed. Paul was prompt in answering all requests and I would say it was one of if not the easiest car purchase we have made! Jemar Dubose in the ...
Getting our new mini was effortless, thanks to Alex Kelly . It was a pleasure to work with him and the entire team.
Thanks for all your help with my Clubman. I had a wonderful experience and love my clubby -Alex was super helpful, polite and effective- misstrooper
Just had my Mini serviced and I couldn’t be happier! My radio screen had some bad pixels and Todd was able to get it shipped over night on a Friday!! I love how friendly everyone is and how easy they make the experience! I’m definitely a customer for life. Plus I love my Mini! ❤️
This was a great car-buying experience. Joey did a great job educating me about the car and keeping me informed about it's status. No pressure to buy. The opposite of a pushy car salesman. When the car I wanted almost sold to someone else, he researched similar cars available and when that sale didn't happen he quickly called me and I was able to get that car (which I love).
Joey did a great job helping me spec the car and getting it ordered - 2022 Mini Clubman S All-4. We double and triple checked the build sheet and he made sure it was correct. And, much to my surprise it even came in about a month early. Joey kept me up to date on the delivery status and had it all set and prepped when it hit town. We spent some time going over the car that was most helpful (and he was even getting married the next day...). This is our second Clubman S, so pretty familiar with the ...
Paul was great to work with and helping me with the purchase of my 2021 Mini Cooper Countryman. I was able to take my time when looking and he answered any questions I had throughout the process. I would highly recommend this dealership to anyone. My buying experience was great! Thank you!
Joey was great to work with! Such a great buying experience for me, especially when I am 150 miles away from the dealership! They had exactly what I was looking for in the Mini Cooper. Between phone and email, everything got taken care of in getting the deal done and in getting everything needed from me to have all the paperwork ready for me when I got there. I delivered my trade to them and in return they delivered an efficient paperwork signing experience. I would buy again and recommend Joey and the dealership! So worth the 150 miles!
Joey was awesome. Easy to work with, quick to respond and didn’t push anything. This was the easiest car purchase of my life thanks to Joey!
I had a very positive experience purchasing my 2021 MINI Cooper SE. Alex responded quickly to my email communications and offered to be available for help as long as I kept my car. The dealership agreed to let me store my newly purchased vehicle in the showroom while I was out of state for four months this last winter. When I returned, I was greeted by my brand new car, got educated by Alex about the MINI (my first), and drove away a happy man.
Best car buying experience ever! Alex and the entire staff at Cincinnati MINI have it perfected. From ordering a custom MINI all the way through to signing. Nothing less than a perfect experience.
I am writing to let people know what a wonderful experience I had with salesman, Joey Rhodes. He was extremely knowledgeable about all MINI COOPERS and tried his best to get me into the right car. Unfortunately, due to my being upside down on my current car, and my credit score, we just couldn’t work it out.He was very personable and if I ever have the need again, I most definitely would try to do business with Joey.
Joey is a very nice man, who was always courteous and kind. If he didn't know the answer to a question, he checked with others and got back to me. Messages were answered very promptly. As all of our meetings were virtual until I picked up my car, 3 months after ordering, that meant there were special circumstances which made the transaction sometimes more difficult. Having no experience with conducting a car purchase exclusively online, there were challenges neither of us were familiar with or had any experience dealing with in the past. This was furthermore amplified because I live ...
Paul T. was very helpful throughout the ordering process. There were many production delays due to the pandemic, but he kept me informed throughout the process. Picking up my new vehicle was a pleasure and overall a breeze. Would recommend!
I drive over an hour from eastern Indiana to have my R53 serviced here. I have been coming here since 2010 when Todd Chumbley was a service advisor, before they had the new building erected. I am so happy that he is now the service manager. When you want it done right, this is where to come. Keep up the great work, Todd and team!
We had a great experience buying our Mini Countryman - Our salesman Alex was super helpful with picking out the car, and Jemar was wonderful getting us through financing in a blizzard. The process went very smoothly, and we are loving our new car.
This is the second Mini I have purchased at Cincinnati Mini and, for our whole family, this is the 7th car we have purchase thru the BMW Store/Cincinnati Mini - we have yet to have a difficult experience. We also do all of our service thru the Cincinnati Mini/BMW Store Service department. Again, couldn't be happier with the attention and service we receive. For the purchase of our most recent Mini, we had Paul Theobold as our "Motoring Advisor". Paul had all the knowledge and understanding of the Mini any purchaser would need when seeking ...
This is the second Mini I have purchased at Cincinnati Mini and, for our whole family, this is the 7th car we have purchase thru the BMW Store/Cincinnati Mini - we have yet to have a difficult experience. We also do all of our service thru the Cincinnati Mini/BMW Store Service department. Again, couldn't be happier with the attention and service we receive. For the purchase of our most recent Mini, we had Paul Theobold as our "Motoring Advisor". Paul had all the knowledge and understanding of the Mini any purchaser would need when seeking ...
My first vehicles back in the 70s in England were 2 Minis. Roll forward 30 years to the first shipment of Minis into the US and I leased one of the first Minis out of the Cincinnati branch. 2 weeks ago I bought a super Cooper S after excellent guidance from Paul Theobold - probably the best experience Ive had with a sales person ever! No presure, very knowledgable and a please to do business with