Customer Testimonials
Alex was great! I’d love better follow-up as calls are not returned promptly. I wish there was more than one JACK to help familiarize myself with a complicated dash! I’m old, so i know it will take time!
Adam was my service advisor for a manufacturer recall.he promptly advised me of what they would be doing, an estimate of time for repair and set me up with a loaner as I live about 75 miles from the dealership. He called to advise me of their inspection and work needed. I was pleased with their work and will definitely use them in the future.
Not a cheap repair but upfront and honest. I recommend Cincy Mini. Don’t go to a back yard mechanic. The don’t have the tools or diagnostic equipment to clear the alarms and warning lights.
Had Service work performed. Kyle was my advisor. All was as explained and promised with a few minor inconveniences. Report indicated that all fluids were topped off and they were not. And service updates on the car were not reset. While not a big deal, it's something g that should have been addressed. Other than that, prompt service, competitive pricing.
We’ve been doing business with the BMW Store/Mini for approximately 10 cars now, and have been more than pleased with their attention to customer service. Always a great job!
The service I received was top notch, the check in at the service department was great. The loaner they provided me with was brand new. The technician video they sent me was very informative. All around it was a great experience!
I purchased my car in 2018, and come back every year. The service is amazing! Everyone makes you feel at home and as soon as you walk through the door the service begins. I love my Mini and it has been a great investment for me. If you haven’t been by this dealership, take the time to venture in and look at all that Mini has to offer. You will not be disappointed. Rodney helped me this last time and once again I had an amazing experience.
I want to say what a good experience we had purchasing our 2019 Mini 4 door hard top. Michael, Joey, and Jack were awesome.
No pressure sale. Knowledgeable staff willing to do anything to help. Seamless transaction. Would highly recommend.
Got me in same day I called, requesting a loaner with service. Service was quick. Only complaint is that my service tech said not to fill gas tank unless I used a significant amount, while the service advisor I spoke to said he was going to charge me for a gallon of gas used.
Great service department my service advisor Kyle explained everything to me and what to keep an eye for my service should be
Provides great service. I’m on my 4th Mini, my current Mini is 12 years old, Cincinnati Mini has continued the great/honest service I’ve come to expect. Great car, excellent service.
I bought my Mini from here in 2009 and I have had the best experience through the years. Their customer service is outstanding! Recently I was there to have maintenance done and Kyle was so informative and helpful. He is wonderful to work with. While there, we test drove the new electric cars and Noah in sales was awesome in answering our questions. He was very knowledgeable and made the experience great overall great. This is the best place to buy and maintain a car.
My experience at Cincinnati MINI was excellent. The sales staff is very professional and willing to address concerns and accommodate requests. I highly recommend this dealership.
I went to this dealership to complete a recall on my vehicle. They were extremely helpful and easy to work woth
Great dealership. The reservation was easy to make, a loaner was available, and the work was completed as promised.
Service Department attentive, prompt and professional, everyone at drop off was friendly and made sure my Mini was serviced as scheduled.
I was totally satisfied with the experience from making my appointment, dropping off my vehicle, getting prompt updates and getting my car back repaired.
Thank you for responding so quickly Kyle, I appreciate your heart of service! My car was dropped off Monday and I prepared myself to be without a car for a week but you had my car ready by Tuesday evening and I was back in my vehicle by Wednesday morning. What felt forever, you made it very seamless. Thank you for your behind the scenes action it truly doesn’t go unnoticed.
Top notch service! I always come to Cincinnati Mini to get my Cooper serviced. Kyle went above and beyond to take good care of my car.
Great doing business either way them. No high pressure mumbo jumbo! See Noah for sales 👍
I bought my MINI Clubman at this dealer and recently took it in for service. Among other items, I had an almost-flat tire that had to be replaced. Fortunately I had purchased a wheel and tire service contract with the car. My service advisor, Adam, fought the good fight with Allstate for hours to get the claim filed and accepted. Outstanding service. I was also given a first-class loaner to drive. As always, I received a detailed report from the service technician along with the video. Also appreciated the free car wash at the end.
I’ve been going to this dealership since I’ve owned the Minicooper and this is the first time they did not do an inspection and send me a video of the inspection. Little disappointed.
Go at scheduled time and they take care of the service while I wait. I like it.
Always amazing service from Kyle! Very professional, goes above and beyond with any additional questions you might have, explains your options, and overall knowledge is top notch.
Very knowledgeable staff, especially Kyle, who can clearly explain issues and their solutions. Uber or loaner cars make it easy to get back and forth for that annual oil change.
I always receive excellent service, we have purchased many cars from the same sales rep, John Beam. I refer many customers to him.
I have been a customer of this dealership since 2007, and am on my third Mini. They never fail to go above and beyond, and I’ve never been treated with anything but politeness and respect. 10/10, buy your car here, and get it serviced here too!
I’ve been driving a Mini since 2002. It’s the service that keeps me loyal. Granted the car is fun to drive.
Absolutely best sales experience in years . Love this dealership and love my mini cooper . It drives much like bmw .
We are on our third mini and continue to receive top-notch service. They really keep you informed the whole time your car is being serviced and the work is great.
They really keep you informed the whole time your car is being serviced the work is great.
We have been taking our two minis to Cincinnati Mini for 8 years. Recently we took our Clubman in and had a great experience. Kyle is very easy to work with and has attention to all detail.
Our experience with Joey, the sales executive, and the Finance manager helped us get a new car at a better monthly price than a used option. We were very appreciative.
Rodney, Kyle, and the crew continue to provide top notch service with a smile!! They continually go above and beyond to help their customers. I am so appreciative of all of their efforts!!
My Mini Countryman has reached the age and mileage that it requires a little extra TLC to keep motoring the way it should. While in for the annual service I had the team at Cincinnati MINI do some diagnostic work on a few issues that has come up. Only two days total to identify issues and make repairs I thought would take much longer. And a free loaner to boot! The service team has always done a great job keeping my Mini on the road.
Shout out to Service Advisor Adam Walsh. He explained the needed repairs and costs so ... Read More DealerRater - Dec 23, 2025
Treated like royalty (as usual)! The best dealership and service ever! Thank you. Five stars!!!
Drove from Louisville Ky was worth the time to be given a very special service visit
The service department is outstanding! We are so impressed with their attention to detail, customer care and communication and craftmanship. Best service experience we have ever had!!
This is my first time for service on my mini, an oil change, and everything went well.
Kyle Fitzgerald has always taken great care of me and my Mini. I'll be back next time I need service
As usual, the service was outstanding. Recommended work was explained carefully. When my car was returned to me ( complimentary valet service), the driver was very good about demonstrating to me the location and operation of a hard-to-see switch that was preventing the convertible top was operating properly. Now I have to wait for the warm weather to return so that I can put the top down again...
The dealership did ok. Unfortunately due to a poor design caused by drainage improperly installed we had a footwell module go bad. We had an extended warranty. And the cause for the damage was the defective drainage system. But our module wasn't covered. My wife loves Mini's. We came to the dealership looking to see about purchasing a Mini Coup in the future. But sadly with a known, defective drainage system that can cause $8000+ in damages. We are rethinking this. The Service was courteous. But ultimately disappointing.
My second review. Bought MINI number three, four, and five here. Would not take it for service anywhere else. Top notch in every detail.
A good purchase experience from beginning to end. I appreciate Noah Oglesby and the help he gave me in selecting my Mini.
I can’t believe I haven’t bought a Mini sooner Service and Staff were Fantastic
Great experience buying our new to us used Mini! They had the car we were looking for in stock. Great service throughout the buying process. Our salesman Joey was easy to work with and provided great information about the vechicle.
Service was great. Kyle was friendly, knowledgeable and helpful. I love the videos from the technician. I always wait during a service visit and find the facility super clean and comfortable. My favorite spot is the 2nd floor.
Always helpful and accommodating. This is my third MINI and I would not go anywhere else !
Very friendly and great customer service. I enjoyed working with them. Made the whole experience such a pleasant experience.
Outstanding service, easy to deal with. Made the effort to get the car we wanted and at a price we could agree was fair. My advisor, Noah was a pleasure to deal with.
Friendly. Effective. Stellar Service. Will buy my next MINI here. They carry the brand beyond just performance, it’s more like performance with a friendly streak. Many thanks!
Last week I purchased my third mini cooper countryman from Cincinnati mini. Michael Goins handled the sale. Eric Vander——, finance person and Jack SmithIII, technical specialist made everything move smoothly. A great team
The salesman and others were knowledgeable, helpful and pleasant to work with. I would highly recommend this dealership.
Noah was easy to work with and knowledgeable.Eric in the finance department made things easy to understand.
The whole team is very professional, the business very organized and I love my 2016 mini, Thankyou so much!
Great people to work with when buying and getting service. Helpful and nice. We love our MINI
What I most appreciate about Cincinnati Mini service department is that their staff is professional, courtesy, transparent, knowledgeable and caring. They have been servicing my vehicle since ‘09 and after each repair the vehicle runs as good as new. This is a testament to the lengths they go to ensure your vehicle is at its peak performance.
Excellent service department with Quality people. They really go in detail about what your car is needing and why.
I purchased my 2020 Mini Cooper in April of 2020 and was very happy with the entire process. I have continued to bring it there for service and have always been pleased with the process. It's a great dealership which keeps customer service in mind!
These guys made it seamless and easy to purchase my car long distance, from the pricing, to the paperwork, to the white glove delivery, to the “guru” on call to answer our questions! Questions? There is a learning curve here for neophytes like us! But we’re going to make it! Thanks, mini of Cincinnati, for making it happen for us!
Kyle and the team at MINI were able to take a mixup and turn it into a positive experience. The tires Gavin recommended are quiet and look great, handles well.
Our salesman, Noah, was terrific! He was extremely well-versed in Minis - so friendly and low pressure. Our purchasing procedure was excellent from beginning to end.
I mistakenly showed up one week early for my scheduled appt. Kyle could not have been more accommodating! He fit a service call in for me while I waited and never blinked at my error. The people, atmosphere and attitude is exceptional here; and of course the service is top notch.
Great service; love the Valet service, will be back again for sure. Car was washed too
Friendly, low pressure and knowledgeable staff. Michael G was awesome to work with. I would highly recommend.
Great service, very easy to schedule, nice staff and helpful. Waiting area is clean and comfortable.
Easy to schedule. Thorough service visit and cost was reasonable. Would recommend and will continue bringing car here
I always receive the best service, especially from Kyle. Mini has the most awesome employees.
Easy, friendly, prompt. Made the experience Very professional scheduling, uber ride, Communication all timely will continue to use
Excellent costumer service! Finished in a timely manner and communicated well. Will be back next time for sure.
We have continued to service our Mini at Cincinnati Mini since 2023. Kyle and his team in the Service Department continue to go above and beyond to take care of us! I will continue all future maintenance care at Cincinnati Mini because of their awesome customer service. Thank you!
You couldn’t ask for better customer service. Kyle and Kristina are the best! They go above and beyond to accommodate!
I have found the dealership to be professional and helpful in servicing my mini cooper.
Excellent presentation of mini . Noah very professional and courtesy . Showroom well kept. Impressive dealership . Final paperwork went well .
I love my mini. Usually I have a good experience when servicing it. Not last time. A women helped me I don’t know her name but she lied about the time I arrived told me before I made the appointment that it would take 1 1/2 hours but it was much longer and then tried to shame me in a text for her throwing away a key battery. Wish this review would go to her boss
I purchased my Mini in 2021 right of of the showroom floor. The experience I have each and every time I go in for service is phenomenal . Kyle is the best and I am a Mini Customer for life!!
Staff is professional, knowledgeable, helpful and great to work with. I’ve worked with Todd(no longer there) Kristine and Kyle
Not only were they courteous, they repaired my car quickly. I was actually surprised how fast my car was ready considering what they had to replace on my 2013 model.
Nice helpful and nice. They serviced my new mini cooper clubman and did a great job.
I am on my 2nd mini!!! I love them and I love Christina, Ryan. They always take care of me when I come in. They go above and beyond to make sure my needs are met. Last year Brittany helped me get my dear friend, Rose in her first mini. She absolutely loves it!!! I won’t go anywhere else. Mini owner for life!!!
I love Cincinnati Mini’s customer service! They communicate, work with your schedule, and provide a video of their service. They are the best.
Great service. My wife bought her new Mini here, and I have my Mini serviced here.
The service I received was great! The service advisor was very thorough and I felt like I was well informed about my cats service needs..
Great service. Will be buying another mini soon. My husband was so impressed he bought a BMW from the dealership.
I have had my Mini 6+ yrs and have experienced nothing but quality service and friendly, respectful sales & service staff. I appreciate their transparency when servicing my car and the personable, individualized texts provided throughout the time they had my Mini.
I'm a newbie with a 2016 in for a first service. Some expensive repairs needed, but overall felt the service experience was top-notch.
Just took my 2025 Countryman in for its first service. Everyone in the service department was very friendly and answered all my questions. Christina was great in telling me exactly what would be done and how long it would take because I was planning to wait. Also Noah was awesome! He sat in my car with me after the service was completed and showed me how to accomplish some things I had not yet figured out on my own. I really appreciate his time and patience with me,
Excellent buying experience. No aggressive sales pitch either in the sale of the car or in the warranty purchase options, just friendly effort to be helpful.
I bought the car in 2003, used Cincinnati Mini for service ever since. Tried an independet, undatisfied
Cincinnati Mini makes you feel valued the moment you step inside. I’m on my first Mini, but I’ve been here a few times as my mom is on her third Mini and it’s been just as enjoyable.
What a great experience at Cincinnati Mini. From start to finish. This is the second Mini Countryman my husband and I have boughten from them . They always seem to have the best inventory to look at all the color options and that was one reason we made the drive (2 1/2 hours). Joey was absolutely great, with quick responses and even if he was busy he would respond and say he would get back with me shortly. Once at the dealership he was super friendly, not pushy at all and easy to talk to. The buying process was easy and we would ... Read More DealerRater - May 31, 2025
Great people! Wonderful dealership all around
Excellent service by Joey. Super smooth, very easy transaction.
Julian with Cincinnati MINI/BMW was super in helping me find my dream car... He as not pushy at all, and made himself available for my test drive requests and questions. I'd buy another car from them in a heartbeat, but I do plan on keep my new MINI for a long time
Cincinnati Mini and especially Noah Oglesby were so easy to deal with. It was a great buying experience. They were very communicative and responsive throughout the buying process.
Enjoying our new 2025 Mini - had a great experience working with Joey during the purchase process. This is our fourth Mini purchased from Cincinnati Mini and we have been very happy over the years with our cars as well as our experience with the service department.
Our experience with purchasing a new Mini Cooper S from Noah and the staff at Cincinnati Mini from start to finish was absolutely wonderful! Noah was awesome about helping us find the car we wanted and helping put together the perfect package and deal with exactly the payment we wanted. We have purchased many vehicles all over the country and this has undoubtedly been the best vehicle purchase of them all. Noah and the team…GREAT JOB!
I had THE best experience that words really can't express! The team was so kind and patient and I left with a car of my dreams. Even after the deal Noah has continued to reach out to check in and for that I thank you so much Noah for your top tier customer service!!!!