COVID-19 Update


March 27, 2020

 

To our most valued customers,

As most of you already know, Governor DeWine deemed automotive sales and service facilities as essential service facilities in the state of Ohio.

With the rapidly changing times during the COVID-19 (coronavirus) pandemic, the very best thing we can do for each other is offer support and show our commitment to providing an exceptional customer experience.  To honor our commitment, we have made several changes to keep everyone at a safe distance (per the CDC guidelines) and enhance the experience.

Here are a few examples of how we are moving forward:

·         We offering special hours for those who are at-risk:

o   Monday through Thursday from 6pm - 8pm by appointment only for Sales & Service.  This will allow the minimum amount of people here to reduce exposure to others as the store closes to the general population.

·         Premium Valet Service for Sales & Service

o   We are happy to deliver your car to you, sanitized and ready to go.

·         Conducting business from the comfort of your own home

o   Our Sales Department can help you pick a vehicle that best suits your needs complete with an individualized video of the vehicle you are interested in. We are happy to bring the vehicle to you to test drive, help you with financing via secure BMW Financial Services portal and deliver the paperwork right to your home.  

o   Our Service Department can review your invoice with you over the phone and send a secure link through myKAARMA to review and pay the invoice.  By appointment, we can schedule a pick up and return your vehicle when it is finished.

Our service department is committed to working hard to make sure we can accommodate your every need and will remain open, operating with the utmost hygienic precautions to ensure everyone's safety.

When you bring your car in for service, our employees are sanitizing the steering wheel, door and shifter before it leaves the service drive, before and after a technician repairs the vehicle, again when the vehicle goes through the car wash, and before it is returned to you.  We also put a steering wheel cover around your steering wheel, a seat cover that goes around the headrest and extends down the length of the entire seat as well as a floor board mat.  There is also a hand sanitizing station at the Loaner Car desk so you as well as our employees can sanitize your hands as you feel is appropriate.  Lastly, you are always welcome to drop your vehicle off using the night drop box. 

Our Sales Department is here for all of your needs as well!  Our websites have our entire inventory listed and allow you to compare different models to ensure you find the perfect vehicle for your needs.  Our Client Advisors are ready and willing to help you through every step of the way and make the delivery of your new or pre-owned vehicle as easy as possible.

Lastly, we would like to politely ask you to avoid coming to the dealership if you are experiencing any symptoms of the coronavirus infection: coughing, fever, shortness of breath, etc.  We will gladly reschedule any appointments for a more convenient time.

 

Over the next few weeks, The BMW Store & Cincinnati MINI will continue to monitor the situation and take appropriate actions as needed.

 

For more information, please visit the CDC website.

 

Sincerely,

The BMW Store & Cincinnati MINI

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