May 22, 2020

 

To our most valued customers,

As we gradually make changes to our hours of operation, we want to communicate our message that has stayed the same throughout the last two months - we are here for you!  First, we have resumed our normal business hours on Saturdays and are open until 6pm for Sales & Service.  Even though we will be closed on Monday, May 25th in observance of Memorial Day, the next step in the process is opening back up to our normal business hours completely.  

So, on May 26th we will resume normal business hours and will be open from:

Service & Parts:                                             Sales:

            M-Thurs:  7:30a - 8:00p                              M-Thurs:  9:00a - 8:00p
            Friday:       7:30a - 6:00p                              Friday:       9:00a - 6:00p
            Saturday:  8:00a - 6:00p                              Saturday:  9:00a - 6:00p
            Sunday:    Closed                                          Sunday:    Closed

We are still more than happy to accommodate our at-risk customers!  Please give us a call and we will arrange a priority appointment, at your convenience, in an isolated area of the dealership for Sales or Service.  As always, we are finding more ways to connect with you from the comfort of your own home either online or over the phone.

If you were thinking of upgrading your vehicle, now is the time!  We have incredible financing rates available to qualified buyers, no payments for 90 days, and additional cash offers for new and Certified vehicles.  One of our experienced Client/Motoring Advisors will be happy to assist you.  As always, some restrictions do apply. Visit our website(s) or give us a call for more details. 

At The BMW Store and Cincinnati MINI, our definition of an exceptional customer experience is very simple.  It means we strive to go above and beyond our customers' expectations! Every time you visit The Store or one of our websites, we want your visit to be better than the last. 

Here are a few ways we are doing that:

·         Conducting business from the comfort of your own home

o   Our Sales Department can help you pick a vehicle that best suits your needs, complete with an individualized video of the vehicle of interest! We are happy to bring the vehicle to you to test drive, help you with financing via a secure BMW/MINI Financial Services portal and deliver the paperwork right to your home.  Be sure to check out bmwstore.com & cincinnatimini.com!

o   Our Service Department can review your invoice with you over the phone and send a secure link through myKAARMA for you to review and pay the invoice.  By appointment, we can schedule your vehicle for pick up and then return it to you when it is finished.

·         Premium Valet Service for Sales & Service

o   We are happy to deliver your car to you, sanitized and ready to go.

Of course, we are still sanitizing and practicing social distancing with our customers, we are all wearing masks as well as the other recommendations made by the Governor and the CDC to keep everyone safe.  We welcome our customers to wear masks as well, but it is not mandatory.

Lastly, we would like to politely ask you to avoid coming to the dealership if you are experiencing any symptoms of the coronavirus infection: coughing, fever, shortness of breath, etc.  We will gladly reschedule any appointments for a more convenient time.

Over the next few weeks, The BMW Store & Cincinnati MINI will continue to monitor the situation and take appropriate actions as needed.

For more information, please visit the CDC website here.

 

Sincerely,

The BMW Store & Cincinnati MINI